Privacy Policy

1. Who We Are

Bloom Room Studio ("we," "us," "our") is a flower shop and floral design studio located at 1/9 P.F. Mansion, Moo 6, Bophut, Ko Samui, Surat Thani 84320, Thailand. We can be reached at contact@bloomroom.studio or +66 80 135 5944.

2. Information We Collect

We collect information you provide directly when you:

• Submit a contact or order form (name, email, phone, message details)
• Contact us via WhatsApp, LINE, email, or phone
• Subscribe to our newsletter
• Place a delivery order (recipient name, delivery address)

We also collect certain information automatically:

• Usage data via Google Analytics (GA4) — pages visited, session duration, device type, approximate location
• Microsoft Clarity session recordings and heatmaps
• Language preference stored in your browser (localStorage)

3. How We Use Your Information

• To respond to your enquiries and fulfil orders
• To arrange and complete deliveries
• To send occasional updates about our products and services (only if you opt in)
• To improve our website and services through analytics

4. Third-Party Services

We use the following third-party services that may process your data:

• Google Analytics (GA4) — website usage analytics
• Microsoft Clarity — session recordings and heatmaps
• Firebase (Google Cloud) — hosting and contact form storage
• Grab — delivery fulfillment (recipient name and address shared for delivery)

Each service has its own privacy policy. We encourage you to review them.

5. Cookies & Local Storage

Our site uses cookies and analytics from Google Analytics and Microsoft Clarity to understand how visitors use the site. These tags only load after you accept the cookie banner — by default we set Google Consent Mode to denied for ad and analytics storage. We also keep your language preference (EN/TH) in your browser's localStorage; that does not involve any third-party tracking. You can clear cookies and localStorage through your browser settings at any time.

Cookie preferences

Want to change your mind? Use the button below to reopen the cookie banner and choose again.

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6. Data Retention

Contact form submissions are stored in our database for as long as necessary to fulfil the enquiry and for our business records. You may request deletion of your data at any time by contacting us.

7. Your Rights

Under Thailand's Personal Data Protection Act (PDPA), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications

To exercise any of these rights, email us at contact@bloomroom.studio.

8. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised date.

10. Contact

For privacy-related questions, reach us at contact@bloomroom.studio or visit us at the studio.